Booking & Policy

FAQ

How can I book an appointment?

You can book with us through the following channels:

  • Online: Visit nadiahairbeauty.com and use our secure booking platform.

  • WhatsApp or Call: 0730 1019 013 or 07944 417456

  • In Person: Visit us at 172 Deptford High Street, London SE10

  • Instagram DM: @nadiahairbeautystudio (we’ll confirm availability and request your contact details)

Booking confirmation will be sent via SMS or email once your appointment is secured.

Yes. A non-refundable deposit is required for most services to confirm your appointment. This protects our time and ensures availability for serious clients only.

Deposit amounts vary depending on the treatment:

  • Braids, wigs, colour services: 30–50%

  • Bridal or group services: 50–100%

  • Quick services (lashes, brows): May not require a deposit unless booked during peak times

Your deposit is deducted from the final balance at checkout.

We recommend booking:

  • 1–2 weeks in advance for general hair services

  • 2–4 weeks in advance for protective styles, custom wigs, or extensions

  • 4–8 weeks in advance for bridal or special occasion services

Last-minute appointments may be available but are not guaranteed.

We understand delays happen. Please call or WhatsApp us immediately if you’re running behind.

  • If you arrive within 10–15 minutes, we will try to complete your service in the remaining time.
  • If you are more than 15 minutes late, your appointment may be cancelled or rescheduled, and a fee may apply.
  • Repeated lateness may result in future bookings requiring full prepayment.

 

  • Cancellations made with more than 24 hours’ notice can be rescheduled once at no cost.

  • Cancellations made within 24 hours will result in loss of deposit or a 50% late cancellation fee.

  • No-shows will be charged 100% of the service fee and must pay in full to rebook.

Please cancel via phone, WhatsApp, or the booking system — do not rely on Instagram DMs for urgent changes.

Yes, we allow one reschedule per booking, provided it’s requested at least 24 hours in advance. After this, a new deposit will be required.

Missed appointments are classified as no-shows. The full amount is still due and future bookings will require 100% prepayment.

  • Children under 12 must be accompanied by an adult at all times.

  • For safety and comfort, we do not allow extra guests in the treatment room unless they are also receiving a service.

Please make childcare arrangements prior to your appointment if needed.

We welcome walk-ins when availability allows, but pre-booking is strongly advised — especially for weekends, braiding, or wig services.

In rare cases (e.g. staff illness or emergencies), we may need to reschedule your appointment. We will:

  • Contact you as early as possible

  • Offer a priority slot at your convenience

  • Carry your deposit over to the new booking

If we cannot reschedule within a reasonable time, a full refund will be offered

We value feedback and want you to leave satisfied.

  • Please inform us within 48 hours if you are not happy with your treatment.

  • We may offer a free correction or adjustment, depending on the issue.

Refunds are not issued for completed services, but we always aim for resolution and client satisfaction.

Yes, a patch test is required 24–48 hours before for services such as:

  • Tinting

  • Colouring

  • Lashes

  • Scalp/hair loss treatments

Failure to complete a required patch test will result in appointment cancellation and deposit loss.

Please inform us of any:

  • Allergies (e.g. latex, hair dye, adhesives)

  • Scalp or skin conditions

  • Medical treatments or pregnancy

  • Sensitivities to heat or pressure

This helps us tailor your treatment and ensure your safety. We reserve the right to decline services if we feel it is unsafe to proceed.

  • Hair appointments: Come with clean, dry, detangled hair unless you have booked a wash.
  • Braiding/weaves: Remove previous styles in advance unless removal is booked.
  • Wig installs: Ensure wigs are washed and ready (or book a prep service).
  • Makeup/lashes: Arrive with a clean, product-free face and no mascara.
  • Laser/treatments: Follow all pre-appointment instructions sent via email or WhatsApp.

You can reach us via:

  • WhatsApp or call: 0730 1019 013 / 07944 417456

  • Email: info@nadiahairbeauty.com

  • Instagram DM: @nadiahairbeautystudio

  • Visit us: 172 Deptford High Street, London SE10

Need more help? Visit our full General FAQ or contact our team for a consultation or booking support.

Nadia Hair Beauty

Address: 172 Deptford High Street, London SE10

Phone/WhatsApp: 0730 1019 013 | 07944 417456

Email: info@nadiahairbeauty.com

Working Hours

Monday – Friday
10:00AM–8:00PM

Saturday
10:00AM–6:00PM

Sunday – CLOSED

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