Booking & Policy
FAQ
How can I book an appointment?
You can book with us through the following channels:
- Online: Visit nadiahairbeauty.com and use our secure booking platform.
- WhatsApp or Call: 0730 1019 013 or 07944 417456
- In Person: Visit us at 172 Deptford High Street, London SE10
- Instagram DM: @nadiahairbeautystudio (we’ll confirm availability and request your contact details)
Booking confirmation will be sent via SMS or email once your appointment is secured.
Do I need to pay a deposit?
Yes. A non-refundable deposit is required for most services to confirm your appointment. This protects our time and ensures availability for serious clients only.
Deposit amounts vary depending on the treatment:
- Braids, wigs, colour services: 30–50%
- Bridal or group services: 50–100%
- Quick services (lashes, brows): May not require a deposit unless booked during peak times
Your deposit is deducted from the final balance at checkout.
How far in advance should I book?
We recommend booking:
- 1–2 weeks in advance for general hair services
- 2–4 weeks in advance for protective styles, custom wigs, or extensions
- 4–8 weeks in advance for bridal or special occasion services
Last-minute appointments may be available but are not guaranteed.
What if I’m running late?
We understand delays happen. Please call or WhatsApp us immediately if you’re running behind.
- If you arrive within 10–15 minutes, we will try to complete your service in the remaining time.
- If you are more than 15 minutes late, your appointment may be cancelled or rescheduled, and a fee may apply.
- Repeated lateness may result in future bookings requiring full prepayment.
What is your cancellation and rescheduling policy?
- Cancellations made with more than 24 hours’ notice can be rescheduled once at no cost.
- Cancellations made within 24 hours will result in loss of deposit or a 50% late cancellation fee.
- No-shows will be charged 100% of the service fee and must pay in full to rebook.
Please cancel via phone, WhatsApp, or the booking system — do not rely on Instagram DMs for urgent changes.
Can I reschedule my appointment?
Yes, we allow one reschedule per booking, provided it’s requested at least 24 hours in advance. After this, a new deposit will be required.
What happens if I forget my appointment?
Missed appointments are classified as no-shows. The full amount is still due and future bookings will require 100% prepayment.
Do you allow children or extra guests?
- Children under 12 must be accompanied by an adult at all times.
- For safety and comfort, we do not allow extra guests in the treatment room unless they are also receiving a service.
Please make childcare arrangements prior to your appointment if needed.
Do you accept walk-ins?
We welcome walk-ins when availability allows, but pre-booking is strongly advised — especially for weekends, braiding, or wig services.
What happens if the salon cancels my appointment?
In rare cases (e.g. staff illness or emergencies), we may need to reschedule your appointment. We will:
- Contact you as early as possible
- Offer a priority slot at your convenience
- Carry your deposit over to the new booking
If we cannot reschedule within a reasonable time, a full refund will be offered
What if I’m unhappy with my service?
We value feedback and want you to leave satisfied.
- Please inform us within 48 hours if you are not happy with your treatment.
- We may offer a free correction or adjustment, depending on the issue.
Refunds are not issued for completed services, but we always aim for resolution and client satisfaction.
Do I need a patch test?
Yes, a patch test is required 24–48 hours before for services such as:
- Tinting
- Colouring
- Lashes
- Scalp/hair loss treatments
Failure to complete a required patch test will result in appointment cancellation and deposit loss.
What if I have a medical condition or allergy?
Please inform us of any:
- Allergies (e.g. latex, hair dye, adhesives)
- Scalp or skin conditions
- Medical treatments or pregnancy
- Sensitivities to heat or pressure
This helps us tailor your treatment and ensure your safety. We reserve the right to decline services if we feel it is unsafe to proceed.
How do I prepare for my appointment?
- Hair appointments: Come with clean, dry, detangled hair unless you have booked a wash.
- Braiding/weaves: Remove previous styles in advance unless removal is booked.
- Wig installs: Ensure wigs are washed and ready (or book a prep service).
- Makeup/lashes: Arrive with a clean, product-free face and no mascara.
- Laser/treatments: Follow all pre-appointment instructions sent via email or WhatsApp.
How do I contact you with questions?
You can reach us via:
- WhatsApp or call: 0730 1019 013 / 07944 417456
- Email: info@nadiahairbeauty.com
- Instagram DM: @nadiahairbeautystudio
- Visit us: 172 Deptford High Street, London SE10
You can book with us through the following channels:
- Online: Visit nadiahairbeauty.com and use our secure booking platform.
- WhatsApp or Call: 0730 1019 013 or 07944 417456
- In Person: Visit us at 172 Deptford High Street, London SE10
- Instagram DM: @nadiahairbeautystudio (we’ll confirm availability and request your contact details)
Booking confirmation will be sent via SMS or email once your appointment is secured.
Yes. A non-refundable deposit is required for most services to confirm your appointment. This protects our time and ensures availability for serious clients only.
Deposit amounts vary depending on the treatment:
- Braids, wigs, colour services: 30–50%
- Bridal or group services: 50–100%
- Quick services (lashes, brows): May not require a deposit unless booked during peak times
Your deposit is deducted from the final balance at checkout.
We recommend booking:
- 1–2 weeks in advance for general hair services
- 2–4 weeks in advance for protective styles, custom wigs, or extensions
- 4–8 weeks in advance for bridal or special occasion services
Last-minute appointments may be available but are not guaranteed.
We understand delays happen. Please call or WhatsApp us immediately if you’re running behind.
- If you arrive within 10–15 minutes, we will try to complete your service in the remaining time.
- If you are more than 15 minutes late, your appointment may be cancelled or rescheduled, and a fee may apply.
- Repeated lateness may result in future bookings requiring full prepayment.
- Cancellations made with more than 24 hours’ notice can be rescheduled once at no cost.
- Cancellations made within 24 hours will result in loss of deposit or a 50% late cancellation fee.
- No-shows will be charged 100% of the service fee and must pay in full to rebook.
Please cancel via phone, WhatsApp, or the booking system — do not rely on Instagram DMs for urgent changes.
Yes, we allow one reschedule per booking, provided it’s requested at least 24 hours in advance. After this, a new deposit will be required.
Missed appointments are classified as no-shows. The full amount is still due and future bookings will require 100% prepayment.
- Children under 12 must be accompanied by an adult at all times.
- For safety and comfort, we do not allow extra guests in the treatment room unless they are also receiving a service.
Please make childcare arrangements prior to your appointment if needed.
We welcome walk-ins when availability allows, but pre-booking is strongly advised — especially for weekends, braiding, or wig services.
In rare cases (e.g. staff illness or emergencies), we may need to reschedule your appointment. We will:
- Contact you as early as possible
- Offer a priority slot at your convenience
- Carry your deposit over to the new booking
If we cannot reschedule within a reasonable time, a full refund will be offered
We value feedback and want you to leave satisfied.
- Please inform us within 48 hours if you are not happy with your treatment.
- We may offer a free correction or adjustment, depending on the issue.
Refunds are not issued for completed services, but we always aim for resolution and client satisfaction.
Yes, a patch test is required 24–48 hours before for services such as:
- Tinting
- Colouring
- Lashes
- Scalp/hair loss treatments
Failure to complete a required patch test will result in appointment cancellation and deposit loss.
Please inform us of any:
- Allergies (e.g. latex, hair dye, adhesives)
- Scalp or skin conditions
- Medical treatments or pregnancy
- Sensitivities to heat or pressure
This helps us tailor your treatment and ensure your safety. We reserve the right to decline services if we feel it is unsafe to proceed.
- Hair appointments: Come with clean, dry, detangled hair unless you have booked a wash.
- Braiding/weaves: Remove previous styles in advance unless removal is booked.
- Wig installs: Ensure wigs are washed and ready (or book a prep service).
- Makeup/lashes: Arrive with a clean, product-free face and no mascara.
- Laser/treatments: Follow all pre-appointment instructions sent via email or WhatsApp.
You can reach us via:
- WhatsApp or call: 0730 1019 013 / 07944 417456
- Email: info@nadiahairbeauty.com
- Instagram DM: @nadiahairbeautystudio
- Visit us: 172 Deptford High Street, London SE10
Need more help? Visit our full General FAQ or contact our team for a consultation or booking support.
