Got Questions?
WE GOT ANSWERS
BOOKINGS & APPOINTMENTS
How do I book an appointment?
You can book directly through:
- Our website: nadiahairbeauty.com
- Phone/WhatsApp: 0730 1019 013 or 07944 417456
- In person at our salon
- Third-party platforms like Treatwell (if enabled)
We recommend booking in advance, especially for weekends or long treatments.
Do you take walk-ins?
Yes, we accept walk-ins when availability allows, but we recommend pre-booking to avoid wait times or disappointment, particularly for high-demand services like braids or wigs.
Can I choose my stylist or technician?
Yes, you can request a specific team member when booking. We’ll do our best to accommodate your request based on availability.
How do I cancel or reschedule my appointment?
Please give us at least 24 hours’ notice to cancel or reschedule. You can do this by calling, WhatsApp messaging, or using the online platform you booked through.
Late cancellations or no-shows may result in a fee or deposit forfeiture.
Do you charge for missed appointments or late cancellations?
Yes.
- Less than 24 hours’ notice = 50% of the service cost
- No-show = 100% of the service cost
We enforce this to protect our staff’s time and prevent lost income.
Can I come early to my appointment?
Yes, we recommend arriving 5–10 minutes early to check in and complete any consultation forms. This helps ensure you receive your full service time.
You can book directly through:
- Our website: nadiahairbeauty.com
- Phone/WhatsApp: 0730 1019 013 or 07944 417456
- In person at our salon
- Third-party platforms like Treatwell (if enabled)
We recommend booking in advance, especially for weekends or long treatments.
Yes, we accept walk-ins when availability allows, but we recommend pre-booking to avoid wait times or disappointment, particularly for high-demand services like braids or wigs.
Yes, you can request a specific team member when booking. We’ll do our best to accommodate your request based on availability.
Please give us at least 24 hours’ notice to cancel or reschedule. You can do this by calling, WhatsApp messaging, or using the online platform you booked through.
Late cancellations or no-shows may result in a fee or deposit forfeiture.
Yes.
- Less than 24 hours’ notice = 50% of the service cost
- No-show = 100% of the service cost
We enforce this to protect our staff’s time and prevent lost income.
Yes, we recommend arriving 5–10 minutes early to check in and complete any consultation forms. This helps ensure you receive your full service time.
DEPOSITS & PAYMENTS
Do you require deposits?
Yes, we require non-refundable deposits for:
- New client bookings
- Long services (e.g. wigs, braids, colouring)
- Bridal or group appointments
- Peak hours and weekends
Deposits are deducted from your final total and can be transferred once with proper notice.
What payment methods do you accept?
We accept:
- Cash
- Credit/Debit Cards
- Bank Transfer (if prearranged)
Online payments through our booking system
Yes, we require non-refundable deposits for:
- New client bookings
- Long services (e.g. wigs, braids, colouring)
- Bridal or group appointments
- Peak hours and weekends
Deposits are deducted from your final total and can be transferred once with proper notice.
We accept:
- Cash
- Credit/Debit Cards
- Bank Transfer (if prearranged)
Online payments through our booking system
HAIR SERVICES & PREPARATION
What hair types do you work with?
We specialise in Afro-Caribbean, mixed-texture, curly, relaxed, and natural hair, but also work confidently with European and Asian hair types.
Do I need to wash or prep my hair before coming in?
Yes. For braiding, weaving, or installation services, please come with clean, dry, and detangled hair.
If you would like us to wash and prep your hair, let us know when booking — this can be added for an extra charge.
What is the difference between single plaits, twists, and Ghana braids?
- Single plaits: Individual braids done with or without extensions.
- Single twists: Two-strand twist technique, softer texture.
- Ghana braids: Sleek cornrows that use a feed-in method to create thick-to-thin designs.
If unsure, we can show you visual references during consultation.
How long do braid styles last?
- Cornrows: 2–3 weeks
- Box braids/twists: 4–6 weeks
- Ghana braids: 2–4 weeks
- Crochet styles: 4–6 weeks
Proper maintenance and a satin bonnet help extend the life of your style.
Do you offer braid takedown and washing services?
Yes! We offer safe removal of braids, extensions, and wigs, including washing, detangling, and deep conditioning. Please book this in advance as it requires extra time.
We specialise in Afro-Caribbean, mixed-texture, curly, relaxed, and natural hair, but also work confidently with European and Asian hair types.
Yes. For braiding, weaving, or installation services, please come with clean, dry, and detangled hair.
If you would like us to wash and prep your hair, let us know when booking — this can be added for an extra charge.
- Single plaits: Individual braids done with or without extensions.
- Single twists: Two-strand twist technique, softer texture.
- Ghana braids: Sleek cornrows that use a feed-in method to create thick-to-thin designs.
If unsure, we can show you visual references during consultation.
- Cornrows: 2–3 weeks
- Box braids/twists: 4–6 weeks
- Ghana braids: 2–4 weeks
- Crochet styles: 4–6 weeks
Proper maintenance and a satin bonnet help extend the life of your style.
Yes! We offer safe removal of braids, extensions, and wigs, including washing, detangling, and deep conditioning. Please book this in advance as it requires extra time.
WIGS, EXTENSIONS & INSTALLATIONS
Do you make custom wigs?
Yes. We offer made-to-measure wigs, including closure, frontal, and 360 lace units.
You can bring your own hair or buy high-quality bundles from us (Brazilian, Peruvian, etc.).
How do I order a wig?
You can order in person or online. For custom orders, we require:
- Your head measurements
- Style and texture preference
- Closure/frontal type
- Deposit (usually 50%)
- Completion takes 3–7 days depending on complexity.
Do you sell hair?
Yes. We sell:
- 100% virgin human hair bundles
- Closures and frontals
- Tape-ins and micro ring extensions
- Ready-to-wear and custom wigs
- Hair for weave-on and loss solutions
All hair is high-grade and long-lasting with proper care.
What is a weave-on hair loss system?
This is a non-surgical solution for clients with hair thinning, alopecia, or balding areas.
We integrate extensions or wigs with your natural hair using safe techniques to give you full, natural-looking coverage. Consultations required.
Yes. We offer made-to-measure wigs, including closure, frontal, and 360 lace units.
You can bring your own hair or buy high-quality bundles from us (Brazilian, Peruvian, etc.).
You can order in person or online. For custom orders, we require:
- Your head measurements
- Style and texture preference
- Closure/frontal type
- Deposit (usually 50%)
- Completion takes 3–7 days depending on complexity.
Yes. We sell:
- 100% virgin human hair bundles
- Closures and frontals
- Tape-ins and micro ring extensions
- Ready-to-wear and custom wigs
- Hair for weave-on and loss solutions
All hair is high-grade and long-lasting with proper care.
This is a non-surgical solution for clients with hair thinning, alopecia, or balding areas.
We integrate extensions or wigs with your natural hair using safe techniques to give you full, natural-looking coverage. Consultations required.
HAIR TREATMENTS & AFTERCARE
What is the Chebe Hair Growth Treatment?
Chebe is a traditional African blend used to strengthen and grow hair. We offer it as a deep treatment, combined with massage and steam therapy, for clients experiencing breakage or slow growth.
What other treatments do you offer for hair health?
- Protein restoration
- Scalp exfoliation
- Deep conditioning
- Silk press & trimming
- Hair loss packages
- Moisture balance treatments
Do you provide aftercare advice?
Yes. Every client receives personalised aftercare advice. We can also recommend products for moisture, scalp care, and protective styling maintenance.
Chebe is a traditional African blend used to strengthen and grow hair. We offer it as a deep treatment, combined with massage and steam therapy, for clients experiencing breakage or slow growth.
- Protein restoration
- Scalp exfoliation
- Deep conditioning
- Silk press & trimming
- Hair loss packages
- Moisture balance treatments
Yes. Every client receives personalised aftercare advice. We can also recommend products for moisture, scalp care, and protective styling maintenance.
BEAUTY & MAKEUP SERVICES
Do you offer makeup services?
Yes, we offer:
- Bridal makeup
- Evening glam
- Daytime natural look
- Full-face and lashes
Please book in advance and let us know your desired look.
Do you offer eyebrow or lash services?
Yes. We provide:
- Eyebrow shaping and tinting
- Eyelash extensions (classic, volume, hybrid)
- Lash lifting and maintenance
Yes, we offer:
- Bridal makeup
- Evening glam
- Daytime natural look
- Full-face and lashes
Please book in advance and let us know your desired look.
Yes. We provide:
- Eyebrow shaping and tinting
- Eyelash extensions (classic, volume, hybrid)
- Lash lifting and maintenance
PRODUCTS, VOUCHERS & PACKAGES
Do you sell hair and beauty products?
Yes. We stock a small range of professional products used in our treatments including:
-
- Growth oils
- Wig care kits
- Edge control, shampoos, and conditioners
- Bonnet caps and detangling brushes
Do you offer gift vouchers?
Yes. Vouchers can be purchased in-salon or digitally.
-
- Valid for 12 months
- Can be used for any service or product
- Non-refundable and non-exchangeable for cash
Are there loyalty programs or discounts?
We occasionally run:
-
- Referral bonuses
- Student/NHS promotions
- Birthday discounts (with signup)
Follow our Instagram and TikTok for updates.
Yes. We stock a small range of professional products used in our treatments including:
-
- Growth oils
- Wig care kits
- Edge control, shampoos, and conditioners
- Bonnet caps and detangling brushes
Yes. Vouchers can be purchased in-salon or digitally.
-
- Valid for 12 months
- Can be used for any service or product
- Non-refundable and non-exchangeable for cash
We occasionally run:
-
- Referral bonuses
- Student/NHS promotions
- Birthday discounts (with signup)
Follow our Instagram and TikTok for updates.
GENERAL & POLICY QUESTIONS
What is your age policy for services?
We serve clients of all ages.
- Children under 12 must be accompanied.
Some services (like aesthetics, colour, or lashes) are only available to those 16+ or 18+ with consent.
Do you offer bridal or group packages?
Yes, we provide:
- Bridal packages (hair + makeup)
- Bridesmaid styling
- On-location services (with travel fee)
Please contact us in advance for a custom quote.
What happens if I’m not happy with my service?
Your satisfaction matters. If you’re not fully happy, please contact us within 48 hours. We’ll invite you in for a correction, where reasonable, or discuss an alternative resolution.
How do you use my personal data?
We comply with UK GDPR. Your booking info, preferences, and health details are stored securely and never shared without consent. Read our Privacy Policy for full details.
We serve clients of all ages.
- Children under 12 must be accompanied.
Some services (like aesthetics, colour, or lashes) are only available to those 16+ or 18+ with consent.
Yes, we provide:
- Bridal packages (hair + makeup)
- Bridesmaid styling
- On-location services (with travel fee)
Please contact us in advance for a custom quote.
Your satisfaction matters. If you’re not fully happy, please contact us within 48 hours. We’ll invite you in for a correction, where reasonable, or discuss an alternative resolution.
We comply with UK GDPR. Your booking info, preferences, and health details are stored securely and never shared without consent. Read our Privacy Policy for full details.
