Effective Date: 3rd May 2025
Last Updated: 3rd May 2025
Nadia Hair & Beauty Studio (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (https://nadiahairbeauty.com), book appointments, or contact us.
1. Who We Are (Data Controller)
- Business Name: Nadia Hair & Beauty Studio
- Address: 172 Deptford High Street, London, SE10
- Phone: 0730 1019 013 | 07944 417456
- Email: info@nadiahairbeauty.com
- Website: https://nadiahairbeauty.com
We are the data controller, responsible for the processing and safeguarding of your personal information.
2. What Personal Data We Collect
We collect the following types of personal data:
- Identity Data: Full name
- Contact Data: Email address, phone number
- Booking Data: Appointment date/time, selected services, stylist preference
- Transaction Data: Payment confirmation, amount paid, booking source
- Technical Data: IP address, device type, browser type, cookies
- Marketing Preferences: Your opt-in status and communication preferences
- Social Media Data: If you contact us via Facebook, Instagram, or TikTok
3. Legal Basis for Processing Your Data (UK GDPR Article 6)
We process your data lawfully, fairly, and transparently, based on the following legal grounds:
- Consent – for marketing communications or cookies (you may withdraw at any time)
- Contract – to fulfil a service you’ve booked (e.g., manage appointments)
- Legal obligation – to meet regulatory or tax requirements
- Legitimate interest – to improve our services and communicate effectively with customers, unless your rights override ours
4. How We Use Your Data
We use your personal data to:
- Confirm and manage appointments
- Send confirmations, reminders, and service updates
- Respond to customer enquiries
- Process payments (via secure third-party providers)
- Improve our website and user experience
- Send promotional offers (only if you opt in)
- Comply with legal obligations
5. Data Sharing and Disclosure
We never sell your personal data. We may share data with trusted third parties, including:
- Booking and scheduling systems
- Payment gateways (e.g. Stripe, Treatwell, Fresha)
- Website hosting and analytics providers
- Marketing platforms (only with your consent)
- Legal or regulatory authorities, where required
All third parties must adhere to data protection laws and our strict confidentiality agreements.
6. Data Retention
We only keep your personal data as long as necessary for the purposes described:
- Booking and service records: up to 6 years
- Marketing consent: until you withdraw or unsubscribe
- Legal or financial records: as required by HMRC or other authorities
Data is securely deleted or anonymised when no longer needed.
7. International Data Transfers
We aim to store your data in the UK or EEA. If any third-party service provider stores data outside the UK/EEA, we ensure it is protected using appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs)
- Data processing agreements
- Adequate jurisdiction assessments
8. Your Data Protection Rights (Under UK GDPR)
You have the right to:
- Access – Request a copy of the personal data we hold about you
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your data in certain cases (“right to be forgotten”)
- Restriction – Limit how we use your data
- Data portability – Receive your data in a structured format
- Object – Object to processing for direct marketing or based on legitimate interest
- Withdraw consent – You can opt out of marketing at any time
To exercise any of your rights, contact us at info@nadiahairbeauty.com. We aim to respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):